The following General Sales Conditions set out the terms and conditions of your booking with CAMP’ATLANTIQUE for the following sites: La Bretèche****, Le Petit Rocher****, Bel Air****, Le Petit Bec, Les Peupliers****, Signol****, Le Boudigau****, La Pergola****, L’Ève**** and Le Village Parisien****.
1 - BOOKING CONDITIONS
Your booking is guaranteed once we have received your deposit together with all information requested to make your booking and following approval by our reservations service.
• For pitch bookings: Reservations must be accompanied by a 10€ deposit. The balance of the stay must be paid no later than 30 days prior to arrival.
• For accommodation bookings: Reservations must be accompanied by a deposit equivalent to 30% of the total cost of the stay. The balance must be paid no later than 30 days prior to arrival. Balance payments may be made at any time from your personal customer area on our website.
• Reservations made less than 30 days before arrival (for accommodation or pitches): full payment is required at the time of booking by credit or debit card.
• If full payment has not been received 30 days before arrival, the site reserves the right to cancel your booking. Any deposits already paid will be retained and no refund of payment will be due.
• Payment methods: Payments may be made via credit card or debit card, money order or bank transfer (simply ask the booking service for the campsite’s bank details).
• If you book your holiday under the terms of one of our promotional offers, full payment for your stay will be required by credit or debit card at the time of booking.
• No-fee instalment payments: You may pay for your stay in several instalments with no additional fees as long as you provide an initial deposit upon reservation. Contact us on +33 (0)2 51 20 41 94 for further details.
• Accommodation may be occupied by the intended party only. Additional or alternative party members, subletting or assignment to third parties is not permitted.
• Minors must be accompanied by their parents or legal guardians.
• Special requests: CAMP'ATLANTIQUE cannot guarantee to meet any special request made at the time of booking. Pitch numbers will only be advised on arrival.
• Plans and photographs featured in our brochures and on our website are non-binding.
2 - INFORMATION AND PRICES
• The deposits: for bookings in accommodation and camping pitches with private toilets, a first deposit of 210 € and a second of 90 € will be demanded on arrival by bank card to cover breakages and cleaning costs. For bookings in accommodation, a detailed inventory will be provided upon arrival and must be returned to Reception within 24 hours. For departure procedures, please carefully read and follow the instructions posted in your accommodation. Our team checks your accommodation on your day of departure, if left as it was on your arrival, your credit card will not be charged.
• Additional persons: For insurance and safety reasons, the total number of people occupying our accommodation cannot exceed the maximum occupancy stated in our brochures and on our website. A baby counts as one person. If the number of persons exceeds the stated maximum occupancy, the management reserves the right to deny you access to the campsite.
• Tourist tax: Is a tax imposed by local councils in France. The amount varies according to the council and the way each etablishment is categorised. It is collected by us on behalf of the council and is payable together with the balance payment for your stay. Rates 2018 :
- La Bretèche****: Campsite: 0.55€/day/pers from 18 years old | Cottages : 0.65€/day/pers from 18 years old (01/01-31/12)
- Le Petit Rocher****: 0.66€/day/person from 18 years old (1/4-30/9)
- L'Eve****: 0,55€/day/person from 18 years old (01/01-31/12)
- Bel Air****: 0.55€/day/person from 18 years old (01/04 - 30/09)
- Le Petit Bec: 0.64€/day/person from 18 years old (1/4-30/9)
- Les Peupliers****: tax included in the price of your stay
- Signol****: tax included in the price of your stay
- Le Boudigau****: 0.60€/day/person from 18 years old (01/01-31/12)
- La Pergola****: 0.66€/day/person from 18 years old (1/4-30/9)
- Le Village Parisien****(rate 2017): 0,55€/day/person from 18 years old (1/4-5/11)
• Any change to the number of persons which may affect tourist tax charges must be advised upon arrival. If the person renting the accommodation provides incorrect information, this contract may be legally terminated with no refund of any payments made.
• Pets: One pet per pitch/accommodation is permitted for a charge of 5€/night or 35€/week. This must be advised at the time of booking. Vaccination records/Pet Passport must be presented on arrival. Category 1 or 2 dogs (attack and guard dogs as defined by the French authorities) are not accepted. Pets are prohibited in the VIP range of accommodation.
• Extra charges: The prices quoted at the time of booking do not include services that are payable on site such as laundry, bike hire, wellness facilities, etc.
• Calculation of special offers: Where two special offers can be combined, the second is calculated based on the already reduced price.
• Right of retraction: CAMP’ATLANTIQUE reminds you that in virtue of the article « L. 121-20-4 - 2 du “Code de la consommation” the code of consummation, the right of retraction is not applicable to the services of accommodation, of transport, of catering and activities provided at a date or according to a specific period. A summary of your booking will be communicated for all bookings made by telephone or on our website before any definitive payment, to avoid the booking becoming the object of a retraction.
3 - YOUR STAY
• Modifying your booking (dates, type of accommodation…) will incur a 15€ fee and require a written request from the client and be subject to approval. No modification of the booking will be accepted less than 30 days before arrival. Without your written request 30 days before the initial date of arrival, the booking may not be modified.
• Bracelets will be provided and must be worn to access the swimming-pool. Swimming shorts are not permitted.
• For reasons of safety and comfort, visitors who are not party members of booked accommodation are not allowed to enter pool areas.
• Electric and charcoal barbecues are not permitted. Charcoal barbecues are permitted at Le Bel Air campsite.
• All our rental accommodation is strictly non-smoking.
• Length of booking and hours for the camping pitches : Bookings are made on a nightly basis. Pitches are available from 2 p.m. in the weekend and 3 p.m. on the week days and must be vacated by midday on the day of departure.
• Length of booking and hours for the accommodation: our bookings are made on a nightly basis (with a minimum of 2 consecutive nights). All accommodation is available from 3pm and must be vacated by 10am. Bookings at Camping La Bretèche**** between the 15/06 and the 08/09/18, it is not possible to reserve during two nights of the Cinéscénie® (Friday and Saturday).
• Length of stay and hours for the cottages at camping La Bretèche****: our bookings are made on a nightly basis (with a minimum of 4 consecutive nights) from 07/04 to 15/06/18 and from 08/09 to 04/11/18, and by the week (from Saturday to Saturday) from 15/06 to 08/09/18.
• Late or delayed arrival: You must advise the establishment of any delay to your arrival in order for your booking to be held. The establishment management reserves the right to release and re-book the reserved pitch or accommodation if no contact has been made within 24 hours of your expected arrival. Any payments already made will not be refunded in these circumstances.
• Third party liability insurance is compulsory. You are advised to take out appropriate travel insurance to include this cover.
• Image rights: In making your booking, you expressly authorise the campsite and CAMP'ATLANTIQUE to use photographs of you and your party taken during your stay on any media to promote the campsite and the CAMP'ATLANTIQUE group, without payment. We would like to thank all our guests who participated in photo shoots at our sites during the 2017 season. The reuse of photographs owned by CAMP'ATLANTIQUE for private use is prohibited.
• Rental insurance : the tenants are obliged to take out insurance with an insurance company against the risks associated with their stay, namely: theft, loss or damage to personal property, or damage that is caused to the rented accommodation and furniture or the establishment, whether done intentionally or through negligence, by the tenant or any companions. Guests must be able to provide proof of this insurance and produce this proof on demand. Personal items, luggage, furniture, securities and vehicles are not insured against theft, loss or damage from any cause. If a bike is rented or loaned, customers are required to take out an insurance against theft, loss or damage. A deposit will be requested for each bike.
• In case of litigation, the court of competent jurisdiction
is the court of first instance in Sables d'Olonne for Le Petit Rocher and Bel Air campsites and Le Petit Bec holiday village, the court of first instance in La Rochelle for Les Peupliers campsite, the court of first instance in Rochefort for Signol campsite, the court of first instance in Dax for Le Boudigau campsite, the court of first instance in Perpignan for La Pergola campsite and the court of first instance in La Roche-sur-Yon for L'Eve, La Bretèche and Le Village Parisien campsites. Conforming to article L. 152-1 of the consumer code, you have free recourse to the MEDICYS mediation service where we can be reached via the website: https://app.medicys.fr or by post: MEDICYS - 73 Boulevard de Clichy - 75009 PARIS.
4 - CANCELLATION
• CAMP’ATLANTIQUE propose you subscribe to a cancellation guarantee which includes, under certain conditions, the reimbursement of all or part of your booking. Without subscribing to the cancellation guarantee, no reimbursement will be possible for any reason.
• Subscribing to the cancellation guarantee is highly recommended. The cost, of 20€ per week is payable in full and only at the time of booking. For all bookings of less than 7 nights, the cost is 3€ per night. From 7 nights, the cost is pro-rata on the weekly booking fee e.g. for a booking of 10 nights, you pay 20€ for 7 nights (weekly cost) + (20€/7 nights) x 3 nights = 28.75€.
• All booking cancellations must be notified to the reservation service at the latest by the day after the arrival date. Without this, the nights used will be invoiced by the establishment.
• CAMP’ATLANTIQUE will affect no reimbursement for cancellation (see exceptions hereafter).
• All started bookings are due in totality.
• No reduction is applied for late arrival or anticipated departure.
• The cancellation guarantee includes the cost of booking, after deduction of the booking fee and the amount for this guarantee, on presentation of proof of cancellation in the following cases:
- Serious accident, serious illness, hospitalisation or death of the insured, or spouse or descendants,
- death of a brother, a sister, brother-in-law or sister-in-law,
- serious loss, necessitating the presence of the insured the starting date, because of a theft, a fire or a natural act that affects the residence or vehicle of the insured,
- redundancy of the insured or their spouse.
These events are given as examples. All conditions are available by request to the reservation service.
4 - WHAT TO DO IN CASE OF ACCIDENT?
• Within 24 hours, it is imperative to alert the reservations service to the event restricting your departure.
• Send the reservations service the relevant elements of proof (within 10 days of the request to cancel the booking):
• A letter stipulating the cancellation of your booking,
• a medical certificate noting the nature, the origin as well as the seriousness of the accident or illness. It must mention the incapacity of the client to be able to stay at the establishment for the reserved dates,
• all proof of the event.